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Communities > Diagnostic & Analysis System > MaxiSys > Video card/driver failure
Video card/driver failure

2916 Views 3 Replies Latest reply: 2015-05-27 17:38:18


  •   Level 2   
    (22) points
    kernelchecksum
    2015-05-20 15:57:43
     My video card/driver failed on my maxisys pro this morning. Only had product since April 10, 2015. Last night i turned maxisys off and locked it in my toolbox like i do every day. I have never done a forced shut down on the unit, i have always shut down normally. this morning when i booted the tool up all i got was white lines scrolling up when scan tool fully booted i touched around on the screen and could hear the clicking noise it makes when you type on key board. i would try resetting the battery but don't want to void warranty by opening scan tool. bought off cornwell truck and got the guy working on it. Just wanted to see if any one else has had this issue, i can not afford to go with out scan tool. i rely on it every day to make money. Do not have an hdmi cable up here at work to see if it will work but i doubt it. looks like typical video card failure on regular desk top.
    Reply

  •   Level 2   
    (11) points
    kory2000pr

    2015-05-26 14:28:54 (Reply to:kernelchecksum)

     I have the exact same problem. After a month of use. Send it out a month ago under warranty. And haven't received a new one yet.

    Today I called them and they say they haven't received it. Even though the tracking number showeds received two weeks ago.

    I will never buy another product from this people based on customer service. This is the third tool I buy from them including maxidas708,tpms tool and know the maxisyspro.

    GOOD LUCK GETTING A REPLACEMENT TOOL.


    1Z1635VA0399936754  TRACKING NUMBER SHOW WING IT WAS RECEIVED

    Reply

  •   Level 7   
    (962) points
    912guy

    2015-05-26 17:24:27 (Reply to:kory2000pr)

     I spoke to my Matco tool guy and he says Matco will stop carrying Autel Maxysis because of this same issue....They wont send a replacement unit for faulty one...THIS IS NOT GOOD!I checked the Matco site and I cant even find any Maxysis anymore.
    Reply

  •   Level 2   
    (38) points
    Mech5455

    2015-05-27 17:38:18 (Reply to:kory2000pr)

     My buddy sent his scanner in to Autel and was told to send it to Long Island NY and to get insurance for the package for the full value of the scanner. He got an replacement in about a week. The Tracking number you have posted the destination is in Ohio.  Did you send it to the wrong address and did you get an RMA number.  If you did get insurance and UPS delivered to the wrong address then you need to call UPS for an insurance claim and not Autel.  I had several friends get warranty units from Autel and the replacements were all new.

    1Z1635VA0399936754

    • Updated: 05/27/2015 6:33 P.M. Eastern Time


    Delivered
    Shipped
    In Transit
    Out for Delivery

    Delivered
     
    Returned
     
    Delivered
    Tuesday,  05/19/2015 at 9:08 A.M.
    Dock
    MUON

    What time will your package be delivered to your home? Get FREE approximate Delivery Windows on most UPS packages.

     

    I am already a UPS My Choice® Member

    Shipment Progress

    Location Date Local Time Activity
    Columbus, OH, United States 05/19/2015 9:08 A.M. Delivered
    05/19/2015 6:00 A.M. Out For Delivery
    Columbus, OH, United States 05/18/2015 11:17 A.M. Destination Scan
    Columbus, OH, United States 05/17/2015 10:33 P.M. Arrival Scan
    Jacksonville, FL, United States 05/15/2015 10:24 A.M. Departure Scan
    05/15/2015 6:42 A.M. Arrival Scan
    Tampa, FL, United States 05/15/2015 2:02 A.M. Departure Scan
    Tampa, FL, United States 05/14/2015 11:50 P.M. Arrival Scan
    Naples, FL, United States 05/14/2015 8:55 P.M. Departure Scan
    05/14/2015 10:27 A.M. Pickup Scan
    United States 05/12/2015 8:36 A.M. Order Processed: Ready for UPS
    Reply
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